Returns & Exchanges
At Dayal Opticals, we strive to ensure you are perfectly satisfied with your eyewear; however, if you are not content with your purchase, we offer a hassle-free 14-day return and exchange policy.
Initiate Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return or exchange within 14 days of delivery.
Quality Check Preparation
Ensure the frames, lenses, and accessories are placed in their original branded packaging with all security tags and protective films intact.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.
Refund Processing
After a successful quality inspection at our warehouse, your refund or exchange will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing