Frequently Asked Questions
Everything you need to know about your luxury eyewear experience.
Are the eyewear products sold on Dayal Opticals authentic?
Yes, we are authorized retailers for all the luxury brands we carry. Every pair of glasses comes with a certificate of authenticity, original packaging, and a manufacturer warranty.
How long does it take for my order to be shipped?
Standard orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while prescription lenses may require an additional 3-7 days for precision customization.
Can I get my prescription lenses fitted in the frames I buy?
Absolutely. You can upload your prescription during the checkout process, and our in-house optometrists will ensure your lenses are crafted to your exact specifications using premium coatings.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy for non-prescription sunglasses and frames, provided they are in original condition. Please note that custom prescription lenses are non-refundable.
Do you offer international shipping?
Yes, Dayal Opticals ships to most countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
How should I care for my luxury frames?
Always store your eyewear in its protective case when not in use. Clean the lenses using the provided microfiber cloth and a dedicated lens cleaning spray to avoid scratches and damage to coatings.